FAQ

Why can’t I place orders that reflect my pricing on the website?

Sunstar Americas is in the process of connecting its pricing software directly to the website. We expect to implement this functionality in the near future.

Can I use my credit card for web orders?

In order to protect you from potential fraud, we do not accept credit card information on a web page, nor do we accept transmission of credit card information via email. We will be implementing a more robust, secure e-commerce kiosk in the near future. If you want to order using a credit card, please call 1-800-528-8537 and our Customer Service Department will be happy to help you.

What is the Gold Plan and how can I sign up?

The Gold Plan is reserved for those offices that commit to various annual purchase levels. In return for your commitment, you receive pricing discounts that average 20% off list, receive a broad selection of free goods, and have the opportunity to streamline your purchasing process by using our Convenient Shipping Program. Click here to learn more about our Gold Plan.

Can I purchase Sunstar products through Dental Dealers?

Yes. We deal with all major dental dealers in the U.S. Click here for a listing of the Dealers who supply Sunstar Products.

What is your return policy?

TERMS OF SALE:

All orders must be in writing on a purchase order form or letterhead. Sunstar products are sold at special professional pricing for patient use only and are not to be resold to anyone other than licensed dentists practicing in the United States. Payment terms are net 30 days upon receipt of invoice. Minimum order is $120.00 or a $8.95 handling fee will be added. Freight prepaid.

RETURN POLICY:

To ensure your satisfaction, products are 100% guaranteed. Products may be returned for full credit within 30 days of receipt.

- Credit will not be given for product returned past 30 days.

- Expired product may not be returned.

- Imprinted toothbrushes may not be returned for credit.

- Free goods must be returned with paid items. If free goods are not

returned, customer will be charged for these items.

- Product must be returned in saleable condition and in original boxes.

- Customers are responsible for shipping costs associated with returns, except in cases of damaged merchandise or product shipped in error.

PRODUCT RETURN PROCESS:

- A Customer Relations Representative MUST authorize all returns. To request return authorization, please call 1-800-528-8537. We will issue a UPS return label to affix to boxes for returns of damaged product and product shipped in error. Customers must provide the order and/or invoice number, quantities and reason for the return.

- Credit will not be applied to any unauthorized return.

- A 20% restocking charge or $100 minimum will be applied to all orders returned after 30 days and/or due to customer error.

WARRANTY:

Sunstar products are warrantied to be free from defects in material and workmanship under normal use. Sunstar’s obligation is limited to replacement of any product which Sunstar’s examination discloses to be defective.

PRICES SUBJECT TO CHANGE WITHOUT NOTICE